Content Manager
OBJECTIVE
Develop an intuitive, user-facing platform that allows Built In customers to filter articles by topic or submission date, while also opting into RoundUps and featured content aligned with the company’s hiring priorities and brand awareness goals.
GOALS
Reduce Customer Success team touchpoints by streamlining the article submission and tracking process.
Enable seamless sharing of article questionnaires with team members, without requiring a Salesforce account.
Implement automated email notifications to keep customers informed of submission status and estimated publication timelines.
Content Manager MVP: RoundUps
Browse
Search Roundups, review recommended interviewees, filter by specific topics and review the interview questions.
Join
Choose a RoundUp and invite a coworker to contribute by sending an email using the content manager tool or by generating a unique URL link for direct responses from the interviewee.
Submit
Review and submit your responses along with two-to-three images and wait for your Roundup to go live.
Share
To access live content and effectively share it across social media platforms, simply navigate to the History tab within Content Manager. From there, you can view all live content and download the Media Kit provided by Built In, which contains valuable assets for promotional purposes.
GOALS
Implement a flexible calendar UI that enables customers to efficiently plan a full year of Built In content, improving scheduling and content strategy management.
Streamline the creation of custom Partnership Plans for paid customers, reducing internal effort while ensuring a consistent, scalable process.
The Content Partnership Plan
Right: The original Google Sheet template, which required manual updates.
Content Manager 2.0
GOALS
Expand the Content Manager UI to support additional content types, while enhancing the information architecture to deliver a more seamless and intuitive user experience. Improve onboarding for new users and introduce notification and activity updates to drive engagement and usability.
ROLE: User Research | Competitive Analysis | Prototyping | User Testing | Wire Framing | UX & UI | Art Direction
COLLABORATORS: Jeff Hurd, Sam Daley, Courtney Lopez, & Trent Victor